1.    Obtain a Civil Devense Report where it is required such as a fire or explosion
2.    Make sure you fill a claim form within 15 days from the event (bank will have a claim form)
3.    Get an estimate of repairs from 3 official contractos.
4.    Check with the insurance company if your case needs any special requirements

It is important to know as an insurance company, Alalamiya is very sorry for your loss. We also base our evaluations on utmost good faith. Meaning, we believe that what happened to you is an accident and will study the claim objectively.
After receiving your claim, we will:
1.    Make sure we have the required documents to make an informed decision.
2.    Inform you if we need any additional information.
3.    We will hire an ‘independent” and “Certified” surveyor. This is an independent entity will evaluate the claim and value of damage.
4.    Based on the findings, the insurance company will make a decision on eligibility of the claim and value of replacement.
5.    The insurance company will then Pay the property owner (the bank) the value of replacement.
 

We believe that the customer should always be properly informed. That is why you must be well aware of what is not covered through this policy.

Subsidence
Subsidence is commonly noticed in floors of the property “Sinking” lower then level it is was originally built. While there are many reasons for this happening, the usual cause is poor contractor workmanship and the use of improper building material.

Ground Heave
Ground heave is when the floors “swell” or “Bulge” out causing the floors to rise or crack. Again this most commonly caused due to poor workmanship and the use of improper building material.
Erosion
Erosion is the act of wear and tear due to environmental factors such as wind and water throughout time. All buildings erode with time but vary in rate of erosion based on the level of exposure to the forces of nature.
Settling or cracking
With time, property foundations could settle and sink causing “stress” on the building. The “stress” could be so high that walls and ceilings start to crack. Such settling is a result of bad engineering or poor contracting at the foundation stage.
Cracks could also be a result of the use of improper material and poor craftsmanship

Electrical or mechanical breakdown
The heart of any property is its electrical, mechanical, and even electronic systems. Electricity wiring, plumbing, and Air conditioning are an integral part of the property’s design and build.
Any malfunction to these systems is not covered under “Property Insurance”
 

Through the bank, your financing is covered with a “Life Insurance” policy against death, Total Permanent Disability, and Partial Permanent Disability. The purpose of this is that if any of these happen to you (God Forbid) you or your heirs would be freed from the liability of paying back the outstanding financing amount on the property.

Declare your true state of health..
Our sincere request to you is when you fill your property financing application please declare your true state of health. As an insurance company, we know It is common these days to have a chronic disease such as diabetes or High blood pressure. The bank will not reject your application. We will just make sure that we are aware of your situation.
If you don’t declare your true state of health, you are putting yourself and your family at risk and denying them the feature of “waiving the outstanding amount in Case of death or permanent disability”