Customer Value Agreement โ CVA
What is a CVA?
A CVA is a simple ownership plan designed to help you get the most from your Cat® equipment. It provides genuine Cat® parts delivered on time to your site, along with maintenance instructions for added convenience. An Equipment Protection Plan (EPP) helps protect you from unexpected repair costs, while key machine health information is easily accessible on your phone. The plan can also be included in your monthly payment, making it an easy way to maximize your investment and reduce ownership costs.
Why a CVA?
With a Customer Value Agreement (CVA), maintaining your equipment becomes predictable and proactive. By ensuring regular servicing of critical components using genuine Cat parts and expert support, you can prevent costly failures before they occur, protecting your productivity and controlling operational expenses. Through advanced monitoring, inspections, fluid analysis, and data-driven insights, early warning signs are identified and addressed before they impact performance. The result is maximized uptime, extended component life, and equipment that is always ready to work.
Maximizes uptime and controls costs through a structured, proactive maintenance plan tailored to your equipment and operation
Delivers consistent, expert support backed by certified technicians and genuine Cat® parts—ensuring reliable performance at every stage of the lifecycle
Extends component and machine life through planned replacement strategies and proactive intervention before failures occur
Improves fuel efficiency and operating performance with continuous monitoring, diagnostics, and optimized maintenance actions
Enables predictable maintenance planning with scheduled services, minimizing unplanned downtime and unexpected repair costs
Prevents failures through early detection using inspections, fluid analysis, and equipment health monitoring
Reduces overall operating costs by addressing issues early and avoiding secondary damage to major components
Enhances productivity and peace of mind by keeping your machines available, efficient, and ready to work
How does a CVA add value?
Al Alamiya offers flexible CVA options based on your operating hours, preferred maintenance approach, and required EPP coverage. A CVA provides added security, support, and confidence in an often-unpredictable environment. It brings greater clarity, control, and peace of mind to equipment ownership.
Easy Maintenance
Genuine Cat® parts are delivered on schedule to support timely maintenance, with flexible service options tailored to your operation.
Dealer Support Assurance
Equipment Protection Plans provide expert troubleshooting, diagnostics, and repairs using genuine Cat® parts.
Equipment Health Visibility
Access equipment hours, location, key health alerts, and inspection results through the Cat App, My.Cat.Com, and Cat Inspect.
Simplified Ownership
Benefit from practical guidance, simple parts instructions, and the option to include your CVA in one monthly payment.
What’s included in a CVA…
Here are the various CVA Options offered by Al Alamiya.
Full PM with Cat Oil
Includes labour, parts, coolants, Cat oils, SOS samples, and all services required to complete the agreed scope of work at each service interval.
Full PM without Cat Oil
Customer to supply the oil.
PM Lite without Cat Oil
Customer to supply the oil.
PM Lite with Cat Oil
Includes preventive maintenance kits with parts, SOS, and oil; major PM service every 1,000 or 2,000 hours, including parts, SOS, oil, labour, and supplies; and visual and operational equipment inspections at the same intervals.
PM Kit with Cat Oil
Includes preventive maintenance kits with parts, SOS, and oil.
PM Kit without Cat Oil
Customer to supply the oil.
Talk to our team
Contact us for a consultation to learn more about Customer Value Agreements and the benefits they can bring to your operation. Our team can help you choose the right CVA plan based on your equipment, usage, and business needs.
