About us

Underwriting and claims excellence are our two key competencies.

In providing our intermediaries and clients with international standards across underwriting and claims, we are able to differentiate ourselves clearly from our local competitors. Many of our underwriters are from international markets, bringing with them a wealth of experience, backed by international qualifications that enable them to understand risk clearly and competently. With a substantial local capacity we are able to retain the vast majority of the risks that we write, a sure comfort to many of our clients, especially at the time of claim - arguably the most important aspect of insurance - when they want to feel assured that the decision making process remains with the local company, which in turn facilitates a prompt settlement process.

International Perspective

International Perspective

Supported by the Group in London, Al Alamiya brings international expertise, standards, security and professionalism to a fast developing market. Being part of an international organisation, Al Alamiya is able to draw from that the technical expertise to provide Underwriting and Risk Management solutions to its client’s local needs but with an international outlook.

We are one of the world's leading insurance groups that write business in 100 countries and serve over 9 million customers worldwide. Our Group has an A credit rating (stable) from Standard & Poor's, an A credit rating (stable) from A.M. Best and an A2 rating (positive) from Moody's, ensuring that we meet our customers' needs for financial security.

Our other Middle East offices are located in Bahrain, UAE and Oman, all of which are supported by a regional office that is located in Dubai.

Our ability to access resources from around the globe, coupled with our extensive local knowledge and experience, enables us to handle the many technical risks that are such a feature of this market; a clear and tangible advantage over our competitors.

Customer Proposition

At Al Alamiya, it is much more than mere product features and benefits being offered to a customer. It is the 'whole deal' which includes the product element as well as how things are packaged - the overall experience.

In our proposition to customers, we believe in offering a total 'service-wrap' that includes Relationship Management, Unique Product, Service, Price, Communication and Loyalty, all of which result in total customer satisfaction.

Financial Strength

The business of Al Alamiya has an established track record of growth in spite of increasing competition in a rapidly changing market environment.

Regionally and in the Group, we aim to continue to build on our financial strength by securing our position in our chosen countries and market segments, raising standards in our core areas of underwriting and claims management, improving our customer management techniques and strengthening our risk and governance environment.

Backed by the Group whose objective is sustainable profitable growth, we have delivered to strong underwriting results across all RSA operations. This was reflected in the RSA's credit rating by global credit rating companies: A credit rating (stable) from Standard & Poor's, A credit rating (stable) from A.M. Best and A2 rating (positive) from Moody's, ensuring that we meet our customers' needs for financial security.

Product Strength

Al Alamiya has a robust product portfolio across both commercial and personal insurances.

One of our core strengths lies in our ability to help businesses minimise the constant and ever-increasing risks they face. However, this focus on commercial services and risk management solutions is balanced by a growing personal lines portfolio that includes protecting and looking after your individual insurance needs, such as motor, household, medical or personal accident.

Embracing Localization

Embracing Localization

In Saudi Arabia we continue our drive towards localisation, making the national workforce a key component of our business.

We have demonstrated a clear intent to the Saudi community by opening up opportunities for Saudi talent to learn and grow. In addition to permanent placements, we also encourage our Saudi staff to acquire more knowledge in insurance.

Towards this end, we work closely with BIBF (Bahrain Institute of Banking and Finance) and IOB (The Institute of Banking), where our local employees take courses on insurance.

Integrity

We will act with openness, fairness, integrity, and diligence. We will always adhere to the applicable laws, regulations and standards in the places that we do business.

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